Can my children start a ski course at any time?
The group courses for beginners start on Sunday and Monday. Depending on capacity we are also happy to start a beginners' course on other days. We can only determine whether this is possible at very short notice. Advanced courses can be started daily, depending on availability and capacity.
Please just ask at the ski school office - we will try to fulfil all your wishes!
Do I have to pick up my child during the lunch break?
The ski instructor will be happy to look after your child during the lunch break and take the children to lunch. Beginner children on the practice meadow eat in the agreed hotel.
Cost € 12 or can be picked up at lunchtime. Cost for advanced children € 15 - €20/day incl. food and drink. Please give your child the right amount of money each day.
Beginner children can also be picked up at lunchtime as they are on the nursery slopes. For advanced children it is more difficult, as these groups do not return to the bottom slopes at lunchtime but go to one of the nearest ski huts. If you would like to meet up with your child at lunchtime, please talk with their ski instructor.
Do I need a lift ticket for the course?
Yes, this is not included in the price.
Beginner children do not need a lift pass on day 1 as they use the ski school conveyor belt.
For adult beginners and snowboard beginners, a practice meadow day ticket would be which can be used on the drag lift and chair lift on the bottom slopes. Your ski instructor will inform you which lift ticket is necessary or sufficient for the next day. The practice meadow day ticket is only available at the Schneeberglift ticket office.
Children up to the age of 5 do not need a lift pass, they can use the lifts and gondolas in Skiwelt free of charge.
Lift tickets are available from the chairlift (Schneeberglift) or the Alpenrosenbahn (gondola). You can find more information at www.skiwelt.at
Can I get my money back if the children don't like it?
You only get a refund if you have a doctor's certificate for illness or injury. However, there are several offers (trial ticket, extension, ...) to keep the "risk" for you as low as possible.
If it doesn’t work out for you this time, then we can always issue a voucher for next time.
I have booked or reserved online, when do I have to be where?
If possible, please come to our ski school office the day before your course to pick up your tickets and we will give you more information then.
If you do not have chance to do this the day before, please come to the office well before the course starts to collect your tickets.
Do the ski course days have to be taken consecutively or can I take a day off midcourse?
This is possible, but the price remains the same. We advise you to take consecutive days as the group will continue with the programme and learn a lot and it might mean that you need to change groups. It is best to discuss this with your ski instructor.
Is it bad if I have entered or booked the wrong group/skill?
No. Groups are sorted on the nursery slopes on your first day and you will be assigned to the appropriate group course. It is possible to change to another group with the "wrongly booked ticket" before the start of the lesson without any problems.